Shipping policy

We ship to whole of South Africa. For international orders please contact customersupport@biogearsa.co.za

2-5 work days - using our trusted courier partner, The Courier Guy.

Standard shipping on all products is R92.

Once your order has been dispatched, you will receive an email confirmation with shipping details and a tracking number that can be used online to track your order. The online tracking system will be available only once the parcel is scanned which can take up to 12 hours.

Please contact our customer service. thysw@biogearsa.co.za or +27 82 422 6303

Returns and exchanges

Because of the possibility of cross-contamination, we cannot accept returns or exchanges on any of our products. If an item is received damaged, we will gladly replace it. We stand by all our products; please see information on our ironclad guarantee below.

We stand behind all our products and the quality of our manufacturing. If you receive a product that got damaged in transit, or if a manufacturing issue arises shortly after receiving it, please contact us immediately so we can address it asap. It is critical that you provide pictures or video if possible, to demonstrate the defect along with specific details so we can determine how best to handle it. Full disclosure - we may require additional information from you and ask that you return it to us to analyze or provide evidence that you destroy the defective product/s prior to us sending out a replacement. Unfortunately, this means that you may be without protection during the replacement process.

As Mister Rogers once said, “You are a very special person. There is only one like you in the whole world…”. We have designed our products to fit as broad of a spectrum of head and neck sizes, proportions and features as possible but, unfortunately, we cannot guarantee a perfect fit for everyone. Please make sure you review the product sizes and details before you purchase.

You can cancel an order at any time before a shipping label is created. After a shipping label has been created, we can no longer cancel or change an order. At that point, all orders are considered final sales. 

Products, Wearing & caring

All our gear includes our proprietary design of 2 layers of fabric with our G95 filtration material sandwiched within from edge to edge. A standard cotton mask or stretchable nylon & polyester gaiter filters out an average of 30% of airborne particles size 50 microns or larger. In tests, our products filter out an average of 99% of all airborne particles 0.1 microns or larger.

Yes! All of our gear was tested at one of the premier testing facilities in the U.S. and proven to outperform many of the popular air pollution masks or allergy masks that are on the market today. Our G95 gear filtered out an average of 99% of all airborne particles size 0.1 microns or larger. Visit our FILTRATION page for more information.

G95 gear can help protect you from bacteria, viruses, air pollution, allergens, smoke, and other airborne health risks. 

We are as committed to making sure our products and practices don’t contribute to Climate Change as we are committed to creating gear that protects you from its effects. You can learn more about what we are doing to limit our impact on our SUSTAINABILITY page. 

Please refer to the wash ‘n’ care instructions on each product for product-specific care details. You can also refer to our CARE page for general information. G95 gear can be washed up to 50 times without losing its protective qualities.  

We developed all of our G95 gear to be washed and reused many times. How often you should wash it depends on the conditions you are using it in, your exposure to those conditions and the length of exposure all combined with your personal preference. If you are only running errands around town and not in high exposure situations, then every couple of days or so should suffice. If you are in an area with lots of air pollution or smoke from wildfires, or if you decide to attend a demonstration, political rally or sports event with large crowds, we recommend you wash your gear afterwards.

No. All G95 gear has particulate filtration built-in that we designed to be washed and reused. So, no need to remove, replace or sign up for a filter subscription. Simply wash your gear per our instructions, and you are good to go!